Frequently Asked Questions
For Product questions email info@myhaircomplex.com
Where are you located?
Washington Dc and Hampton Virginia.
Can you travel to my home or location?
Yes! Travel rates do apply.
How do I go about booking services?
Please visit the tab "BOOK APPOINTMENT". There you will select a location and will be redirected to styleseat.com.
For wedding services a signed contract along with a deposit are required.
What are acceptable forms of payment?
I Prefer CASH for all in salon services. However We accept all major credit cards, cash, cash app and Paypal *fees may apply .
How should I prepare for my makeup application appointment?
Please cleanse the skin of all oils and product.
How should I prepare for my hairstyling appointment?
Wedding or special event hair must be clean, dry and oil free. Most Salon services include a 15 minutes luxury shampoo experience.
What is the cancellation or refund policy?
All deposits are refundable. Salon appointments canceled within 24 hours will not be penalized. Appointments canceled after the 24 hours will be charged %25 of the service. Wedding or special event cancellation please refer to contract.
How long will my makeup or hair styling service take?
A full-face makeup application will take about 30-40 minutes. The length of your hair styling service depends on the service, length and texture of your hair. All hair services range from 20 minutes to 4 hours.
What kind of products do you use?
Including but not limited to:
Nars, Ben Nye, Makeup forever, Lancome, Mac, Cover FX, Influence, Sebastian, Matrix,Wella,Tony & Guy, Kenra and more